Accessibility Statement

Website Accessibility Statement for www.surreyheartlands.org

This accessibility statement applies to all websites under the surreyheartlands.org domain.

This website is run by Surrey Heartlands Health and Care Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some third party content — such as Google Maps or You Tube video — may not be fully accessible to screen readers
  • you cannot press a link to skip to the main content when using a screen reader — instead we use ARIA “regions” to enable you to navigate to the “main” region on an ARIA-compatible screen reader.

Feedback and contact information

If you need information on this website in a different format, for example plain text, large print, easy read, audio recording or braille, please email the Communications team:

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact the Surrey Heartlands Communications Team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Surrey Heartlands Health and Care Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

1. WCAG 2.4.2 Ensure PDFs have a title 

PDF documents should have titles that describe the topic or purpose of the page. Titles help users understand the topic without having to read the entire document. Without a descriptive title a user may need to spend time searching the document to decide whether the content is relevant. When a PDF is displayed in a browser the title will usually be displayed in the top title bar or as the tab name.

Titles are missing or incorrect in some PDF documents.

ACTION: We plan to convert the documents that are non-compliant to HTML accessible pages by 30 March 2025.

2. WCAG 3.1.1 Language of a page 

Assistive technologies are more accurate when a document has a specified language. For example, knowing the language means screen readers can accurately convert text to speech with the correct pronunciation and visual browsers can display the correct characters. This allows users to understand content better.

The language is missing within the settings of some PDF documents.

ACTION: We plan to convert the documents that are non-compliant to HTML accessible pages by 30 March 2025.

3. WCAG 1.3.1 Information and relationships 

Content is not tagged. Assistive technologies like screen readers rely on correct markup within documents to understand and show the correct information to a user. Content in documents should be tagged to provide information about structured content such as headings, tables, lists, paragraphs and form fields.

Some documents have elements that are not correctly tagged.

ACTION: We plan to convert the documents that are non-compliant to HTML accessible pages by 30 March 2025.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.

We have access to an Accessible Document Converter tool that will enable us to convert word and pdf documents into HTML webpages.

Preparation of this accessibility statement

This statement was prepared on 26 April 2024. It was last reviewed on 4 November 2024.

This website was last tested in October 2024 against the WCAG 2.2 AA standard. This test was completed on a representative sample of pages by VerseOne Group Ltd. A second test was completed on a representative sample of pages by the Government Digital Service.