Person holding phone and using laptop

Get in touch

We aim to respond to all enquiries within 5 working days but in some cases this may be longer.

We ask all people calling or emailing Surrey Heartands to be patient and appreciate our hard-working staff. Thank you.

There are many ways to get in touch with us. Please see details below and don’t forget to follow us on social media as well.

  • Media enquiries
  • Feedback, concerns and complaints
  • Freedom of Information Requests
  • Subject Access Requests
  1. Subject Access Requests Individuals have the right to access information that NHS Surrey Heartlands holds about them by making a Subject Access Request (SAR).
  2. Freedom of Information The Freedom of Information Act (FOI) 2000 gives you the right to request access to all types of recorded information held by public authorities, including NHS organisations.
  3. Feedback, concerns and complaints How to make share your feedback, concerns and complaints about services provided across Surrey Heartlands.

What are you looking for?

We can help you access information, answer your questions and concerns or point you in the right direction. Want to find out more about us and what we do? We have you covered.

Protecting our people from abuse

All of our colleagues have the right to work in a safe environment and be treated with courtesy and respect so we can help you.

Where appropriate, we have empowered our staff to politely end phone calls if they are subjected to aggressive or abusive behaviour.

Any abuse, aggression or anti-social behaviour, either in person, over the phone, or online, will not be tolerated.

Got a question about Catheter, stoma and transanal irrigation appliance prescriptions?

From 8 September 2025, GPs practices across Surrey Heartlands will no longer issue prescriptions for

  • Urology (catheter-related) appliances – including long-term and intermittent self-catheterisation (ISC) catheters, sheaths, and leg/night bags
  • Transanal irrigation systems
  • Stoma pouches and accessories

Instead, your prescriptions for these items will be managed by a new service called the Surrey Heartlands Appliance Prescription Management Service (SHAPMS).

Contact the Appliance Prescription Management Service

Contact Surrey Heartlands

Contact us

Note: Questions marked by * are mandatory

Do not use this form to submit any personal information.

Please do not use this form to submit any personal information.

Media enquiries

For all press and media enquiries, please contact the Communications Team at

syheartlandsicb.media@nhs.net

Please note, for same day requests we will try our best to meet your deadline, but this cannot always be guaranteed.