Policies and Processes
The work of NHS Surrey Heartlands is supported by a range of policies and processes. You can read the full list of our policies below, including links to the individual policies.
As we continue to populate this page, bringing policies across from the previous NHS Surrey Heartlands CCG, if there is a policy you wish to read that is not available please contact our Governance team at:
Corporate policies
- CORP01 Framework for Policies v2.1 [pdf] 405KB
- CORP02 Risk Management Policy v1.0 [docx] 145KB
- CORP03 Serious Incident Policy v1.0 [pdf] 677KB
- CORP04 Emergency Preparedness Resilience Response Policy v3.0 [pdf] 419KB
- CORP05 Complaints Policy v2.1 [pdf] 564KB
- CORP06 Anti-Fraud Bribery and Corruption Policy v1.0 [pdf] 785KB
- CORP07 Business Continuity Management Policy v3.0 [pdf] 596KB
- CORP08 Incident Reporting and Management Policy v1.1 [pdf] 394KB
- CORP09 Health and Safety Policy v2.0 [pdf] 515KB
- CORP10 Lone Worker Policy v2.0 [pdf] 385KB
- CORP11 Standards of Business Conduct and Conflicts of Interest Policy v1.0 [docx] 602KB
- CORP14 Security Policy v2.0 [docx] 195KB
- CORP15 Violence Prevention and Reduction Strategy and Policy v1.0 [pdf] 579KB
- CORP16 Quality Equality Impact Assessment Policy v2.1 [docx] 225KB
- CORP17 Fire Safety Policy v2.0 [docx] 199KB
- CORP19 Social Media and Digital Content Policy v1.2 [pdf] 1MB
- CORP21 Information Quality Policy v1.2 [pdf] 381KB
- CORP22 Risk Stratification Policy v1.2 [pdf] 353KB
- CORP23 Patient Safety Incident Response Framework Policy v1.0 [pdf] 676KB
Information Governance Policies
HR Policies
- HR01 Adverse Weather and Travel Disruption Policy v1.2 [pdf] 239KB
- HR02 Appraisal Policy v2.0 [docx] 223KB
- HR03 Managing Performance Policy v1.1 [pdf] 611KB
- HR05 Grievance Policy v1.1 [pdf] 654KB
- HR06 Disciplinary Policy v1.1 [pdf] 727KB
- HR07 Alcohol and Substance Misuse Policy v1.2 [pdf] 294KB]
- HR08 Equality Diversity Inclusion Human Rights Policy v2.0 [docx] 117KB
- HR09 Annual Leave Policy v2.0 [docx] 397KB
- HR13 Learning and Development Policy v2.0 [docx] 249KB
- HR16 Maternity Adoption Shared Parental Leave Policy v2.0 [docx] 386KB
- HR17 Organisational Change Policy v1.2 [pdf] 551KB
- HR18 Recruitment and Selection Policy v2.0 [docx] 799KB
- HR20 Managing Attendance v2.1 [pdf] 477KB
- HR21 Freedom to Speak Up Policy v2.0 [pdf] 284KB
- HR23 Agile Working Policy v1.0 [pdf] 410KB
- HR25 Domestic Abuse Policy v2.0 [pdf] 404KB
- HR29 Civility and Respect at Work Policy v1.1 [pdf] 565KB
- HR31 Flexible Working Policy v1.0 [docx] 399KB
- HR32 Fit and Proper Persons Policy v1.0 [pdf] 980KB
- HR33 National pregnancy and baby loss people policy framework | NHS England
Finance and Contracts Policies
- FIN01 Clinical Procurement Policy v2.0 [pdf] 1MB
- FIN02 Contract Management Policy v1.2 [docx] 740KB
- FIN03 Budget Virement v1.0 [pdf] 271KB
- FIN04 Detailed Financial Policies.v1.0 [pdf] 454KB
- FIN05 Financial Policy Summary v1.0 [pdf] 332KB
- FIN06 Losses Special Payments v1.0 [pdf] 371KB
- FIN08 Standing Financial Instructions v1.0 [docx] 195KB
- FIN10 Reimbursement Non Staff v2.0 [pdf] 608KB
- FIN12a Procurement and Management of Consultants Policy v1.0 [pdf] 280KB
- FIN12b Consultancy Spending Controls Policy v1.0 [pdf] 367KB
Clinical, Quality and Safeguarding Policies
- CLIN01 Individual Funding Request Policy v1.2 [docx] 235KB
- CLIN02 Treatments Not Routinely Funded 1 v1.5 [pdf] 376KB
- CLIN03 Treatments Not Routinely Funded 2 v1.5 [pdf] 632KB
- CLIN05 Assisted Conception Policy v1.3 [docx] 482KB
- CLIN06 Safeguarding Adults and Children Policy v3.0 [pdf] 1MB
- CLIN07 Safeguarding Supervsion Policy v3.0 [pdf] 844KB
- CLIN09 Interface Prescribing Policy v2.1 [pdf] 483KB
- CLIN10 CHC Operational Policy v3.0 [docx] 447KB
- CLIN12 Individual Funding Requests Stanard Operating Procedures v1.1 [pdf] 750KB
- CLIN13 Prevent Policy v2.0 [pdf] 694KB
- CLIN14 Continuing Healthcare Disputes Policy v2.0 [pdf] 424KB
- CLIN15 Continuing Healthcare Choice and Equity Policy v1.0 [pdf] 447KB
- CLIN16 PHB Policy v1.2 [pdf] 2MB
- CLIN17 NHS Prescribing During After Episode Private Care v1.0 [pdf] 394KB
- CLIN18 Managing Unwarranted Variation v1.0 [pdf] 365KB
- CLIN20 Biological Biosimilar of Best Value v1.0 [pdf] 884KB