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Surrey children's community health services procurement

Children’s community health services in Surrey comprise a wide range of community-based services that support physical and emotional health and wellbeing amongst children and young people from birth up to 19 years of age and their families and carers.

Successful bidder agreed for Surrey children's community health services

Joint statement on behalf of the four commissioning authorities: NHS Surrey Heartlands Integrated Care Board (ICB), Surrey County Council, NHS Frimley Integrated Care Board (ICB) and NHS England South East.

As commissioning partners, we have been working to secure a new contract for the delivery of Children’s Community Health Services across Surrey and parts of North East Hampshire.

As part of a robust procurement process, we are pleased to announce that we have agreed HCRG Care Group as the successful bidder to deliver children’s community health services in Surrey from 1st April 2025 subject to contract.

Overview of current services

Children’s Community Health Services comprise a wide range of community-based services that support physical and emotional health and wellbeing amongst children and young people from birth up to 19 years of age and their families and carers. These services focus on:

  • preventing ill health
  • promoting and supporting child development
  • providing targeted and specialist medical, nursing and therapy services

These services are currently provided by Children and Family Health Surrey under an alliance agreement between Central Surrey Health, First Community Health and Care, and Surrey and Borders Partnership NHS Foundation Trust. This contracting arrangement began in 2017.

Feedback from families and staff

Engagement and conversations with children, young people, families, carers, and professionals has formed the foundation for a new and innovative approach to delivering Children’s Community Health Services. Families, children, and young people have told us that they want to be able to access support easily and need help navigating complex pathways and services; they want to understand what is available to them and how long they may have to wait. 

Engagement report

Engagement with the community, children, young people and their families is critical to the co-development of services.

Surrey Heartlands used several approaches to ensure the voice of our community is heard one of which was to commission a company called Spark the Difference. They were asked to:

  1. Understand the current experience of children, young people, their families and carers.
  1. Understand what works well, what isn’t working and where improvements are needed for both service users and professionals.
  1. Ensure insight from lived experience shapes community health support for children, young people, their families and carers going forward.  

Between June and November 2022, Spark the Difference engaged with 96 service users, 43 staff members, conducted 11 site visits, attended local community events and received support from 17 system partners and groups with over 300+ written contributions.

The feedback from this report has been instrumental in shaping our service model and specifications.

We hope you enjoy reading this valuable and informative work.

Childrens Community Health Services Engagement Report [pdf] 7MB