Non-emergency Patient Transport
The Surrey Heartlands non-emergency patient transport service is available to any patient (and escort, if applicable) registered with a Surrey GP, provided they meet the eligibility criteria.
The service also covers any service user that NHS Surrey Heartlands, the commissioner, is responsible for and anyone requiring an inter-facility hospital transfer.
What is Non-emergency Patient Transport?
Non-emergency Patient Transport (NEPT) is a free transport service for patients who, due to their mobility needs or medical condition, are unable to travel safely for medical care by other means.
NEPT in Surrey is provided by EMED Group. Their website has information about the service, including FAQs and patient information leaflets.
The service is provided from three locations in Surrey: Addlestone, Guildford and Redhill.
Am I eligible for the service?
To find out if you are eligible to use NEPT, you’ll need to be assessed against national criteria by calling your local booking and information team whose telephone number is at the top of this page.
Usually, NEPT is available to you if:
- Your medical condition means you cannot use other forms of transport without damaging your health.
- Your mobility means that you would be unable to use any other means of transport – for example, stretcher patients.
- You need the skills and support of specialist patient transport staff – for example, to administer oxygen during the journey.
You can also find out more about eligibility criteria via: