Referral Support Service (RSS)
The Referral Support Service supports the management of referrals in Surrey from your GP practice to secondary care, supporting GPs with patient referral pathways and offering a choice of provider to patients where appropriate.
If your GP has referred you for further care with a healthcare professional who specialises in a particular area, this referral will go to our Referral Support Service, who will help with the next steps. The service is run by staff employed by NHS Surrey Heartlands – your local NHS.
Your referral will be reviewed by either a clinician or a member of our administrative support team, who have detailed knowledge of the local healthcare services that are available as well as local waiting times. The team are supported by GPs who also have expert knowledge of local services and can provide medical advice where needed to ensure you are referred to the right services.
Keeping your information secure
We have strict policies in place to ensure your information is kept safe and secure at all times, in line with the Data Protection Act and other legislation.
Privacy notice: Referral Support Service
Please select your area below to find out more about the RSS in your local area.
East Surrey Referral Support Service
East Surrey Referral Support Service was transferred from NHS Sussex ICB to NHS Surrey Heartlands ICB in September 2023.
Once your GP has made a referral, a member of the team will call you to discuss where you would like to go for your appointment. You should hear from us within ten working days. If we are not able to speak with you, we will send you a letter in the post instead.
If it has been more than ten working days since your GP appointment and you have not heard from us, please contact us via:
phone 0300 561 1333 (9am to 5pm, Monday to Friday)
Guildford and Waverley Referral Support Service
Guildford and Waverley Referral Support Service was launched in 2019.
Once your GP has made a referral, a member of the team will call you to discuss where you would like to go for your appointment. You should hear from us within ten working days. If we are not able to speak with you, we will send you a letter in the post instead.
If it has been more than ten working days since your GP appointment and you have not heard from us, please contact us via:
phone 0300 561 1333 (9am to 5pm, Monday to Friday)
North West Surrey Referral Support Service
North West Surrey’s Referral Support Service was launched in 2010.
Once your GP has made a referral, a member of the team will either contact you directly to book an appointment, or the referral will be sent to the hospital who will then contact you when they have appointments available.
If you would like to chase a referral with us, please contact us via:
phone 0300 561 1222
Surrey Downs Referral Support Service
Surrey Downs Referral Support Service was launched in 2013.
Once your GP has made a referral, a member of the team will call you to discuss where you would like to go for your appointment. You should hear from us within ten working days. If we are not able to speak with you, we will send you a letter in the post instead.
If it has been more than ten working days since your GP appointment and you have not heard from us, please contact us via:
phone 0300 561 1333 (9am to 5pm, Monday to Friday)